We've been there.

Proven delivery
across sectors.

Every industry faces unique challenges, but successful delivery always comes down to the right people, practical expertise and a focus on outcomes.

Our team has partnered with organisations across a broad range of sectors, helping deliver complex transformation programs, business-critical projects and strategic initiatives. 

From financial services and healthcare to infrastructure, retail and technology, we bring deep delivery experience and an understanding of the environments in which our clients operate.

Supporting better outcomes across healthcare.

Healthcare organisations must balance operational excellence, technology modernisation and patient outcomes in highly regulated environments. We provide trusted delivery expertise that helps healthcare providers execute critical initiatives with confidence.

Recent projects:

Program Delivery and Benefits Management – Cost Reduction – Australian Private Hospital Group
Program management of two successive enterprise-wide restructuring and cost reduction initiatives for a large multi-site private hospital group. Provided leadership and ownership of the PMO/value management (benefits) tracking.

Strategy and Business Case – HCMS
Development of an HCMS strategy, architecture, RFP, roadmap and business case for a large private hospital operator (circa 40 sites, 20,000 employees).

Program Delivery – M&A/Carve Out
Managed the divestiture and carve out of national multi-site cardiology business. Supported the separation planning and execution as well as standing up new functions, operations and enterprise technology stack (ERP, HCMS, Digital, Data and Analytics) and data migration to support operation of new entity.

Strategy and Business Case – WFM
Development of a WFM/time and attendance strategy, architecture, RFP, roadmap and business case for a large private hospital operator. 20,000 employees across 5 states and circa 30+ industrial instruments.

Program Delivery – Digital Asset Management Platform
Managed the implementation of a digital asset management platform to support regulatory compliance, band and asset control and marketing asset distribution for a large international vitamin and dietary supplement organisation.

Program Delivery – Clinical Applications
Delivery of several clinical application projects including compliance/credentialling of specialists, ambient AI scribe technology and Oncology Information Management System. Provided hybrid project and change management leadership and support in all cases.

Program Delivery – Data & Analytics Platform
Lead the program to migrate enterprise data warehouse and reporting capability to cloud architecture. Re-platforming and rebuild of critical enterprise operations and finance dashboards and reports. Large multi-site private hospital operator.

Program Delivery – Employee Communications Platform
Strategy, architecture, vendor selection and implementation program and change delivery for a frontline employee communication platform (19,000 mainly nurses and non-desk-based support roles).

Program Change Management – WFM and Payroll Implementation
Change management lead on the implementation of new rostering, time and attendance and payroll platform for oncology services provider. 50+ clinics, 1500 employees across Australia.

Strategy and Business Case – Procure to Pay Platform
Development of a procure to pay platform strategy, architecture, RFP, roadmap and business case for a large private hospital operator.

Strategy and Business Case – Global CRM Platform
Development of a CRM strategy, architecture, RFP, roadmap and business case for a global pharmaceutical manufacturer and distributor.

BDM /CRM Implementation and Support – Large Private Hospital Operator
Lead the implementation and on-going support of the GP BDM CRM platform of a large Australian Private Hospital Operator.

Program Change Management – WFM and Payroll Implementation
Change management lead on the implementation of new rostering, time and attendance and payroll platform for national fertility provider 40 clinics, 1300 employees across Australia.

Delivering large-scale programs with confidence.

Complex infrastructure and property environments require strong governance, stakeholder management and experienced delivery leadership. Our teams help clients navigate large capital programs, operational improvements and business transformation with clarity and confidence.

Recent projects:

Program Delivery – Leasing and Lease Finance Platform – Australian Retail REIT
Program managed the replacement of core sales and leasing operations platforms for the Retail Leasing and Finance functions for Australia’s largest Retail Landlord. End to end processes included sales, lease administration, retail design and delivery, operations and integration to finance, billing and reporting. Full project life-cycle management.

Program Delivery – Shared Services Transformation – Australian Engineering and Infrastructure Services
Program managed the finance and payroll shared service implementation for one of Australia’s largest providers of engineering and infrastructure services with more than AUD 1.3billion in revenues and 7,000 employees across Australia, New Zealand and Asia . Shared service programme initiated to reduce cost base, increase governance control and provide a scalable platform for future growth.

Portfolio Reporting Capability Uplift – Australian Airport Operator
Worked with the COO and Head of Delivery to uplift portfolio reporting and C-Suite engagement across a large portfolio of capital works, asset renewal and operational improvement projects for a large Australian airport operator.

EPMO Capability Uplift – Australian Energy Infrastructure
Lead the review of operating model, process, systems, data and people capability for a large EPMO function. Developed the future state, prioritised list of improvement initiatives and lead the implementation and embedding of new uplifted capability.

Program and Development Management – Australian Airport Operator
Provided senior program, development and change management support across a broad range
of projects in the operations portfolio. Examples include:

  • Early stage design, feasibility and investment case for a significant ($3bn) terminal development. Covering operations (airfield, terminal, ground transport) and commercial requirements, stakeholder and government relations, design, planning and investment case development.
  • Operational readiness planning and execution for a major terminal redevelopment. Introduction of new security and bag drop infrastructure into one of Australia’s busiest operational terminals. Involved significant planning and stakeholder management with airlines, security contractors and terminal operations teams.
  • RFP and transition of bussing operator and introduction of electric busses and requisite charging and maintenance infrastructure and operations.
  • Roll out of automated bag-drop infrastructure and technology across 3 terminals.

Finance Operations Operating Model and Capability Uplift – Australian Data Centre Operator
Large Australian data centre operator was experiencing significant growth and the existing finance operations were not fit for purpose for scaling up. Developed new operating model and transitional roadmap, then moved to program delivery and change management to embed new structures, processes and system changes.

Advisory and Program Delivery – Customer Payment Remediation – Energy Retailer
Managed the diagnostic and root cause analysis of systemic issues related to customer payment errors. Analysed customer cohorts, identified payment exposure, developed and delivered remediation program, managed customer and regulatory stakeholders. Identified process, system and data fixes to prevent further issues.

Acquisition integration program management – Australian REIT
Program management and leadership of technology workstream for scaled acquisition integration of large master planned community transaction into current state technology landscape with strong focus on collaborative relationship management.

Acquisition integration program management – Australian REIT
Interim General Management role integrating equivalent entity size transaction into REIT, including end-state organisation design, transition management and business operations program management.

Divestment Program Management – Australian REIT
Program management of technology workstream for divestment and transition agreement management of large retirement portfolio to private equity purchaser, and remaining portfolio to market.

Helping retailers and consumer brands deliver at pace.

Retail and consumer businesses operate in fast-moving markets where innovation, customer experience and operational efficiency are critical. We help organisations deliver transformation, launch new capabilities and improve delivery performance while maintaining business momentum.

Recent projects:

Innovation and NPD Portfolio & Project Management Capability Development – Global Beverages
Working with the European head of innovation, NPD and commercialisation of a global consumer goods client to develop category wide portfolio and commercialisation project management capability at group and brand level. Improve ways of working on large scale innovation projects, particularly the roll-out of new products at a pan European level. Develop and embed standard portfolio and project management across the commercial and innovation organisation (marketing, R & D, operations and shared services such as legal and corporate communications).

Program Design and Advisory – Operating Model and Outsourcing
Program and change management advisory and support. North American based global consumer goods company who were undertaking significant business model transformation in their support functions through the exploitation of global outsourcing arrangements.  Overall scope included the out-sourcing/ off-shoring of all or part of Finance and Administration, IT, HR and Procurement functions. Provided advisory services and point interventions to support the change management and organisational effectiveness streams.

Program Strategy, Design and Business Case – Retail Planning and Forecasting
Managed a program to develop an integrated planning and forecasting process, system and org structure for the buying and merchandising function of the UK’s leading home shopping/direct retail organisation. Lead the program initiation and mobilisation, business and systems requirements gathering, software vendor RFP evaluation and selection and development of the supporting investment case.

Portfolio & Project Delivery – Sales and Marketing Technology
Engaged as an internal consultant for project and change management to work across a portfolio of sales, marketing and innovation initiatives for a global alcoholic beverages company.  Shaping and orchestration of several significant initiatives to manage the design, delivery and implementation of brand marketing, consumer and customer management, sales and innovation solutions along with people/process and organisational change for global priority brands.

Enterprise Agile Transformation – Large National Supermarket Retailer
Lead the design and enterprise transformation of portfolio and delivery management ways of working for the group IT function of one of Australia’s largest retailers.  Provided enterprise leadership advisory as well as a significant team of experienced transformation consultants and coaches to embed new operating model across 300- person department responsible for recurring annual capital plan at circa $120m.

Program Delivery Management –  Supermarket / Retailer – B2B launch – Large National Supermarket Retailer
Lead the cross functional program to launch an account based B2B retail platform for one of Australia’s largest retailer. Includes standing up new business operations and technology + integration into existing enterprise for scale/efficiency.

Enabling transformation in rapidly evolving industries.

Technology, media and telecommunications organisations are continually adapting to changing customer expectations and digital disruption. We help clients shape strategy, modernise operations and deliver complex transformation initiatives successfully.

Recent projects:

Program Strategy, Design and Business Case – Multi-channel Editorial Platform – Large Australian News Media Group
Leading the feasibility, business case and program planning for a significant once in a generation editorial systems and operations transformation at Australia’s largest print media group.

Program and Change Advisory – Operating Model and Business Process Improvement – European Media Platform
Part of an all-of business transformation program for a Europe-wide interactive media provider. Design, development and delivery of consistent processes, systems and supporting organisational structures across 7 regional hub offices. Consulting role to plan and manage the implementation approach, mobilise implementation resource and to coach and support the effective embedding of newways of working across the sales and marketing functions.

Program Delivery – Shared Services & Off-Shoring – Global Media
Operational Leadership of multi-functional, multi-location transaction processing shared service centre for the EMEA region of a global media / financial information provider. Focused on operational service delivery for back office finance support, global transfer pricing, payroll and employee services.

ERP Program Management x 2 – Global Telco and Major UK Broadcaster
Significant lead project roles in multiple ERP (financial) business process improvement and finance systems implementation projects across multinational telecommunication and broadcast media clients.

Program Delivery – All of business strategy, product and customer service transformation – Australian Retail REIT
Working to transform the product offering, customer value proposition and end to end customer experience for the retail media arm of a large Australian retail property landlord. Worked with the executive team to develop the strategy and value prop, prioritised initiatives, roadmap and investment case. Then moved into program delivery management to execute the vision.

Delivering confidence in a highly regulated environment.

Financial services organisations are under constant pressure to modernise, improve customer experiences, strengthen governance and meet evolving regulatory requirements. We help organisations navigate this complexity by providing trusted delivery expertise that reduces risk and delivers meaningful business outcomes.

Recent projects:

Portfolio Reporting Capability Uplift – Global Investment Bank
Implementation of portfolio management reporting capability across an international investment bank’s Global IS Function (circa $1bn project portfolio). System and process implemented to gain consolidated view of portfolio investment and resource allocation.

Agile Capability Development – Australian General Insurer
The introduction and embedding of Agile delivery practices across a portfolio of projects for one of Australia’s largest general insurers

Program Establishment – UK Asset / Equipment Finance
Program and change management advisory for the set-up of a core leasing and asset finance system transformation program at UK’s largest equipment finance company.

Transformation Office Assurance – Australian General Insurer
Assurance and advisory engagement to assist with the set up and structuring of a whole of enterprise transformation office for one of Australia’s largest general insurers.

Operating Model and Business Process Improvement – Australian Travel Insurer
Diagnostic review, operating model design and process improvement program to ensure uplift in complaints management to meet new regulatory requirements.

Operating Model and Business Process Improvement – Australia/New Zealand Asset / Equipment Finance
Operating model design and process improvement program to uplift overall capability and efficiency in credit management function.

Customer Experience and Service Uplift – Australia/New Zealand Asset / Equipment Finance
Customer experience, service and process design, solution architecture, capability uplift initiative prioritisation, roadmap and portfolio business case development.

Operating Model and Business Process Improvement – Australian Health Insurer
Diagnostic review, operating model design and process improvement program to ensure uplift in end-to-end customer service operations.

Confidence when it matters the most.

Trusted expertise, exceptional people and practical delivery support for the initiatives that matter most to your organisation.

Tatum Nixon

Change Leader

Tatum is a dynamic change manager with over 15 years’ experience in driving enterprise transformation initiatives within the healthcare sector.

She has expertise in stakeholder management, enterprise change management and effective communication planning and execution fosters collaboration and ensures successful project outcomes.
Proven ability to enhance operational efficiency through strategic digital health transformation programs whilst maintaining a patient focused approach to enhance care outcomes.

Tatum is committed to embedding interoperability into workflows and facilitating the adoption of innovative solutions across various clinical and administrative functions.

She is always focused on delivering meaningful and measurable outcomes and benefits.

Doug Turner

Program Leader

Doug is a senior Technology and Delivery Lead with over 25 years’ IT experience leading the delivery of complex technology solutions across aviation, transport, infrastructure and enterprise environments.

He has a strong background in business analysis and combines this with hands-on delivery experience, working across the full lifecycle from requirements elicitation and solution design through to implementation, testing, operational rollout and end-user support. Doug is particularly experienced in aligning business and operational needs with technology outcomes and ensuring solutions are delivered in a way that works in live environments.

Doug has worked within large, multi-stakeholder environments and is comfortable engaging across business, operational and technical teams, as well as vendors and delivery partners.

He has led technology workstreams on complex programmes, managing requirements, coordinating delivery and supporting integration into existing operations.

Doug has hands-on experience across a broad range of systems and platforms, including Salesforce CRM, Oracle Primavera, reservation and booking systems (Amadeus and rail/airline platforms), baggage handling and flight operations systems, mobile applications and digital customer journeys, and workers compensation and enterprise back-office systems.

In his current role supporting Sydney Airport, Doug is the Technology Lead for major terminal expansion and transformation programmes, responsible for defining and delivering the overall technology solution across the end-to-end passenger processing environment. This includes working across requirements, design, vendor engagement, system integration, testing and live deployment of technologies such as auto bag drop, kiosks and supporting systems, as well as ongoing performance monitoring and improvement.

Andrea Miller

Director

Andrea has 30 years international experience managing large scale finance transformation programs, incorporating ERP implementation, shared service creation and operational leadership, off-shoring and outsourcing transition across a number of sectors and industries and has extensive experience both from an advisory, program and operational management perspective. More recently Andrea has led 2 integrations and one divestiture separation in the property sector.

Andrea’s core strengths encompass building and leading large scale high performing teams in a dynamic international environment, the implementation of sustainable business transformation to deliver real and measurable business benefits, leading the change management and organisational effectiveness aspects of business transformation programmes and managing relationships with key stakeholders to global executive level.

Corey Brooks

Senior Consultant – Strategy, Analysis & Delivery

Corey is a senior consultant with more than 20 years of experience helping organisations make sense of complexity and translate strategy into practical outcomes.

Corey specialises in understanding unfamiliar environments quickly, building trusted relationships with stakeholders and synthesising information and data into clear narratives, scope, presentations and actionable recommendations. He enjoys working where the problem is not yet fully understood, helping organisations move from ambiguity to clarity and from ideas to delivery.

His experience spans enterprise transformation, business analysis, operating model design, M&A integration, technology-enabled change and process improvement across banking, financial services, insurance, software, mining and higher education. Known for a collaborative and pragmatic approach, Corey is often engaged to untangle complex situations, identify practical opportunities for improvement and build the frameworks, roadmaps and decision support needed to move initiatives forward.

He is equally comfortable working independently or leading small, high-performing teams and is recognised for producing thoughtful, high-quality outputs that help clients make informed decisions with confidence.

Kara Coleman

Program Leader

Kara is a proactive and self-motivated individual with a proven track record in delivering large business and technology change and transformation programs. Experience gained over 30 years across a wide range of sectors including financial and professional services, technology, retail, building products and aviation.

An experienced change delivery leader – Kara’s core strengths include applied curiosity, adept at grasping new concepts quickly; problem solving and information synthesis; structured planning and execution; and helping teams successfully manage through ambiguity.

Leveraging experienced gained from a variety of project and program delivery roles throughout her career Kara is highly accomplished in business case development; project mobilisation; governance & reporting; process, systems, operating model design & implementation and stakeholder engagement and alignment.

Zoe Kazepidis

Program Leader

Zoe is a transformation and operations specialist with extensive experience delivering complex strategic programs across aviation, transport, retail property and Healthcare. Her career spans business transformation, strategy development, program delivery and organisational transition, with notable roles at Scentre Group leading retail property operational improvements and within major finance transformation programs driving process uplift and organisational alignment.

Zoe brings a rare blend of strategic clarity, operational pragmatism with a commercial mindset, enabling organisations to navigate change, uplift capability and deliver measurable performance outcomes. She is recognised for her ability to simplify complexity, align diverse stakeholders and embed sustainable ways of working that strengthen long term operational resilience.

As a consultant with P3Hub, Zoe currently serves as the Aviation Operations Business Lead at Sydney Airport, where she plays a pivotal role in a major transformation program focused on airfield optimisation and operational efficiency. Her work includes shaping operational requirements for larger aircraft, guiding airfield improvements, and overseeing remote bay operations to support efficient aircraft turns in a constrained operating environment.

Prior to this, Zoe successfully led the operational transition to a new bussing operator at the airport, delivering a seamless changeover through structured transition planning, risk management and targeted change impact strategies. Her approach is grounded, collaborative and outcome driven — ensuring every project she leads delivers both immediate operational benefits and long term strategic value

Mark Dunham

Portfolio and Program Specialist

Mark Dunham is a results-driven leader with over 25 years of experience delivering complex, high-value transformational programs across industries including transport, media, energy, aviation, and technology.

With a proven ability to lead projects valued at $200M+, Mark specialises in program and project management, PMO/EPMO optimisation, and governance, consistently achieving measurable results such as $123M in net savings for Transport for NSW and driving multi-million-dollar benefits for Qantas, News Corp, and Foxtel.

His expertise in strategic planning, risk management, and stakeholder engagement has enabled him to deliver award-winning solutions that align with business goals and achieve lasting impact.

As a commercially minded strategist, Mark excels at balancing innovation utilising AI-enable workflow tools with operational efficiency. His leadership has been pivotal in modernising systems, driving change management, and implementing optimised delivery methodologies such as Agile and hybrid approaches.

Beyond his professional career, Mark demonstrates his commitment to community leadership as a Patrol Captain and Technology Advisor for Wanda Surf Lifesaving Club, where he mentors teams, manages risks, and applies his governance expertise in a volunteer capacity. Mark’s ability to bridge strategy and execution makes him an invaluable asset to organisations seeking transformation, operational excellence, and sustainable growth.

Victor Batorijs

Program Leader

Program and Project Manager with extensive experience delivering ERP & CRM solutions (Oracle, Microsoft), Cloud Migrations, HR/Payroll, BI/Data Migration/Data Quality, Office 365, Regulatory/Legislative initiatives (ASIC, APRA). Also, broad experience in consulting pre-sales and practice development.

Career highlights include:

  • Business Program Manager for the ASIC Regulatory Transformation Program
  • Program Management of the largest Dynamics 365 implementation in Australia
  • Recovery role on the statewide payroll implementation for NSW Health,
  • Managed the development of the Barangaroo Integrated Transport Plan – through to ministerial approval and publication of the Plan.
  • Managed the bid to Fosters Brewing Group securing over $40M of software and services
  • Led the design and delivery of an Azure Cloud Migration for a Financial Services provider

 

My core strengths are leading multi-disciplinary teams, effective engagement across a broad range of stakeholders, and pragmatic delivery of business outcomes.

David Tarbotton

Business Improvement and Transformation Lead

A results-driven business leader with over 25 years of experience delivering customer-centric transformation across telecommunications, financial services, government, pharmaceutical, FMCG, transportation, and utilities industries. Specialising in business excellence and process management frameworks, the focus has consistently been on building organisational capability through data-driven continuous improvement, Lean/Six Sigma/Agile methodologies, and integrated training programs that develop leaders at all levels, from Lean Leaders through to Black Belts and Master Black Belts.

David has a proven ability to drive measurable commercial outcomes within complex, multifunctional organisations, with notable achievements including a pivotal Master Black Belt role in a customer experience transformation at Optus delivering $10M+ in benefits, designing and delivering a CI program at TNT that trained 300+ employees and realised $3M+ in direct savings, and supporting turnaround transformation at Vodafone Australia. Additional consulting and capability-building engagements at many organisations including Revenue NSW, Blackmores, Westpac, the NSW Department of Education, Colonial First State and Synergy further demonstrate a track record of implementing sustainable process maturity and operational improvement across diverse sectors.

He combines strong analytical skills with a pragmatic, people-first leadership style, David brings deep expertise in stakeholder management, technology-process integration, workshop facilitation, and change management — consistently delivering solutions-focused outcomes that meet and exceed customer expectations.

Daniela Amuchastegui

Systems of Work Transformation Leader

Dani is a Product, Product Operations, Strategy and Delivery consultant who helps organisations bring clarity to complexity. She works with leaders and teams to strengthen product practices, improve strategic alignment, increase organisational capability and create greater visibility between strategy, customer needs and delivery outcomes.

With more than 15 years of experience across retail, financial services, manufacturing, e-commerce and mining, Daniela works at the intersection of Product Management, Product Operations, strategy execution and delivery. Her experience spans product discovery, portfolio prioritisation, operating models, OKRs, organisational capability, enterprise delivery, value realisation and ways of working.

Known for her collaborative approach and strong stakeholder engagement skills, Daniela combines customer insight, data and delivery expertise to help organisations prioritise what matters most, realise value faster and build products and capabilities that deliver measurable outcomes and meaningful impact.

Cathy Bellinger

Transformation Lead

Cathy has 25 years’ experience helping blue chip companies build or reposition their brands for the future while driving growth and sustainability through periods of intense change. Cathy has stood beside CEOs as they navigate crises, mergers and acquisitions and industry disruption. Clients rely on Cathy to devise approaches to risk and compliance corporate culture. Tackling digital transformation projects, Cathy often leads teams in crafting stakeholder management plans that focus on making the complex simple and the simple compelling.

Client engagements have included large global and Australian operators the likes of Sydney Airport, Rabobank, CFS, News Corp, Westpac, CBA, Tabcorp, NatWest Bank (RBS), Macquarie Group, NBN and several Federal and State government departments. Prior to Cathy’s transformation career she worked in marketing and public affairs for blue chip brands including Qantas and Westpac, and in verticals including B&F, travel and aviation, IT and higher education. Cathy brings a hands-on relationship management approach and focus on stakeholder strategy, engagement and effective transformation.

Rebecca Lawrence

Business Improvement and Transformation Lead

Rebecca has spent more than two decades working in consulting, helping organisations navigate complexity, strengthen their operations, and lead through change with confidence. Over the years, Rebecca has developed a deep understanding of how businesses function — their systems, processes, risks, and the people who bring them to life. What drives Rebecca is the opportunity to step into challenging environments, bring clarity to ambiguity, and guide teams toward solutions that genuinely make a difference.

Rebecca’s work spans business improvement, transformation, systems optimisation, and governance uplift, and she has led projects that streamline operations, enhance productivity, and embed stronger internal controls and risk frameworks. Taking a structured, analytical approach, balanced with a strong focus on people — coaching leaders, supporting teams through transition, and ensuring that change is not only delivered but sustained. Helping organisations move from where they are to where they need to be, with practical steps, clear thinking, and measurable outcomes.

Rebecca is passionate about enabling leaders and organisations to thrive. She enjoys partnering with people, understanding their challenges, and working alongside them to build capability, confidence, and momentum. Whether it’s a transformation program, a process redesign, or a complex operational uplift, Rebecca brings a calm, collaborative, and outcomes driven approach to every engagement.

Jessica Fox

Program Leader

Jess has a background in Computing Science, with a record of delivering Projects and Transformation initiatives in both Big 4 and SME. Jess is passionate about collaborating to deliver solutions that solve customer and business problems. She is curious by nature, loves learning new things and building on her delivery and leadership capabilities through diverse programs of work.

Jess is motivated by people and teams. She will utilise appropriate techniques (Customer Centred Design, Agile, Lean and Waterfall) to deliver successfully, with best-in-class outcomes, whilst creating an environment where the team can achieve their best and have fun.

With 25 years experience delivering large business transformation, technology, media and property projects across several industries (Financial services, Tech Scale up, Media and Marketing, Aviation) she enjoys adapting to different environments and learns fast. She has experience delivering in Operations, Product, Lending, Credit, Risk, AML & Sanctions, Fraud, Digital, Payments, Media, Retail, Technology, Development and aviation and has used her skills to complete due diligence, develop business cases, and also lead the implementation of projects including, innovation, technology rollout, strategic growth initiatives and regulatory change.

One of Jess’s strengths is communication. She builds trust at all levels of the organisation and believes this is key to successful collaboration and delivery.

Donna Thomas

Change and Transformation Lead

As a Senior Change Lead with 20 years of experience delivering end-to-end transformation programmes across government, healthcare, and private sectors both internationally and locally, Donna partners with businesses to secure the ROI of technology and operational investments. Specialising in enterprise shifts, Donna aligns technical project milestones with operational business readiness, ensuring the organisation is prepared to adopt new ways of working.

When brought into a programme, Donna establishes change governance, manage portfolio saturation with stakeholders, and lead teams of change managers and training specialists. Donna’s delivery model manages the entire lifecycle of change from initial concept through to embedment and long-term sustainability. Focus on rapid mobilisation and the identification of cross-functional impacts during all phases of a program. By integrating change into project governance, Donna ensures the people side is tracked alongside the technical build. Stepping into high-pressure environments to understand the programme and environment, manage resistance, and coach leadership teams through transitions. Additionally, Donna utilises structured change maturity assessments to evaluate current readiness and historical adaptability, diagnosing systemic risks before execution begins.

Donna’s objective is to safeguard process and data integrity during project phases including SIT, UAT, and cutover, minimising the post-launch productivity dip. Beyond go-live, implementing transition and embedment strategies designed to last, establishing the reinforcement mechanisms required to sustain new behaviours. Whether managing multi-EBA environments, transitioning workforce models, or embedding permanent change practices within a PMO, Donna focuses on returning measurable value to the organisation, such as removing administrative friction to return operational hours back to frontline delivery.

Emma Waugh

Associate Director

Helping businesses deliver change and transformation is what I love to do, and it’s what I’ve spent the best part of my career on, across Australia and the UK. My work has taken me across sectors including Property and Construction, FMCG, Financial Services, Insurance, Retail, Health, Education, and the wider Public Sector, and covered everything from business process improvement and systems implementations to M&A, cost reduction, operating model changes, and large scale organisational transformation.

I started my career in the UK before relocating to Sydney in 2010, spending ten years with a boutique consulting firm before joining P3HUB. Fifteen years in this market has given me a network that only comes with time. I know our associates well, I know how they work, and I trust them.

What drives me is really understanding the people I work with, on both sides. A significant part of my time is spent networking and headhunting, looking specifically for those at the top of their game who don’t need to advertise themselves. We don’t fish in the open market. We work through relationships, word of mouth, and referrals, tapping into the networks of people we already know and trust. That same curiosity extends to clients, getting to know their business properly, not just the brief, but the culture, the team dynamics, and what success actually looks like for them.

At the heart of how I work is listening. I take the time to really understand the problems a client is facing before thinking about solutions, and then work back from there to find the right fit, whether that’s a team or an individual, fixed cost or time and materials. A big part of what I do is keeping our associates engaged and our client relationships healthy long after the initial brief is closed. I pride myself on going above and beyond the deliverables, and I invest a lot of time in the cultural side of engagements. I’ve always believed that who you work with matters as much as what you’re working on, and that the best outcomes come when the energy in the room is right.

Steve Lawrence

Systems of Work Transformation Leader

Steve is a strategic and results-driven leader with over 30 years of experience delivering high-value outcomes to businesses and customers across diverse market segments.

Steve is passionate about designing and leading continuous improvement initiatives from initial design thinking through to full operationalisation, Steve excels at driving organisational efficiency and strategic change.

As an early proponent of Agile, Steve has successfully steered multiple “Ways of Working” (WoW) transformations. Drawing on a versatile toolkit that spans Agile, Lean, Change Management, DevSecOps, and cutting-edge AI integration, Steve is uniquely positioned to build adaptable frameworks that consistently achieve and exceed customer objectives

David Blake

Program Leader

David is a program and project delivery specialist with over 25 years of delivery in corporate, government and vendor organisations.  He has had significant success in large, complex and diverse projects across a wide range of business domains including banking, finance, wealth management, credit risk and fraud, retail, digital and print media, contact centres, gaming and wagering and asset management.

He is expert at turning strategy into execution and delivering outcomes through to business-as-usual operation.  He uses a strong focus on governance, risk management and selecting the right tools and methods for the type of project being delivered.

David uses a consultative approach to building and managing teams to ensure engagement and awareness at all levels from C-Level executive, business operations and technical experts building the solutions.

Don Bales

Information Technology Manager

Don is an Information Technology Manager with over 20 years of experience in systems integration implementation and IT project management, delivering complex technology solutions within large transformation programs.

His areas of expertise are: Project and Program Management, Design Thinking, Agile Delivery and Product Ownership, Stakeholder Management, Vendor Management, Service Delivery Operations, Application Outsourcing, ERP implementation and Systems Integration.

His credentials include Harvard Business School Online Certificate in Management Essentials and Certificate in Leadership Principles, ICAgile Certified Professional in Agile Product Ownership, Scaled Agile Certified 5 Agilist, LUMA Institute Certified Practitioner of Human-Centered Design, Australian Computer Society Certified Professional, PRINCE2 Foundation and Practitioner Certificate in Project Management, and Bachelor of Science Major in Computer Science.

Don has extensive background in project and program management, service delivery operations, and systems integration across various phases of the delivery life cycle using agile and waterfall approaches, working with software vendors and distributed multidisciplinary teams. He has strong work experience across a broad range of industries including Public Service, Oil and Gas, Financial Services, Telecommunications, Manufacturing, International Development and Not-for-profit.

Luke Batchelar

Founder and Managing Partner

Luke is an experienced and effective business strategy, transformation program and change management consultant.

Luke has 30+ years international experience working on initiatives in the UK, Europe, North America, Middle East and Africa. Industry agnostic with wide sector experience including FMCG, media, property, infrastructure, aviation and healthcare he has assisted clients on commercial, strategy, business and organisational transformation, process improvement, growth, innovation and technology-led change initiatives.

Luke thrives on tackling new business challenges and unlocking opportunities through innovative strategic development. Understanding and setting business objectives, shaping complex programs and mobilising financial and human capital, managing senior stakeholders and building high performing, committed PMOs, program and project teams focused on business outcomes and hard results is Luke’s core strength. Governance, process rigour, focus and determination ensure not just strategic, but executional excellence.